1. Background/Introduction
1.1 The purpose of this Policy is to provide clear guidelines on the collection, use, storage and disclosure of personal information, support relevant agencies and assist in investigation of suspected breaches of policy and/or codes of conduct and to ensure compliance with the Privacy Act 2020 (“the Act”).
1.2 This policy demonstrates Fastmount Ltd’s (Fastmount) commitment to the privacy of our users and compliance with applicable privacy law, including the Act in New Zealand and the General Data Protection Regulation (GDPR) within the European Union.
1.3 The Policy also:
(a) Provides appropriate protection for personal information held by Fastmount
(b) Assists relevant personnel with investigation of incidents on site;
(c) Assists in investigation of suspected breaches of policy and/or codes of conduct; and
(d) Ensures compliance with the Privacy Act 2020.
1.4 Fastmount is committed to protecting the privacy of the personal information it collects and receives. This privacy policy will explain how Fastmount collects, uses, stores, discloses and otherwise handles personal information. It will also explain how you can access and correct any personal information that we hold about you, how to request information from us, and how to complain about any suspected privacy breach.
1.5 Amber Hellyer is the privacy officer for Fastmount. Complaints or requests may be sent to info@fastmount.com.
2. Application of this Policy
2.1 This Policy consists of two parts – the general privacy policy, that is applicable in all cases, and then region specific Policies for different regions. The application of these policies is as follows:
(a) To the greatest extent permitted at law, New Zealand law applies to the relationship between Fastmount and its customers and users with respect to matters covered by this Policy;
(b) Where local law requires compliance with particular minimum standards (for example GDPR compliance), those matters are covered by the region specific policies shown below.
3. What is personal information?
3.1 The term “personal information” has the meaning given to it in the Act. Personal information is any information that can be used to personally identify you. This includes such things as your name, address, telephone number, email address and profession or occupation.
3.2 A “Cookie” is file which allows us to track your likes, dislikes and interests as you use our websites. A Cookie will not identify you, it will simply assist us in customising your experience.
3.3 Where appropriate, we will seek information from you directly in the first instance and/or verify information received from third parties with you before relying on it.
4. Collection of your information
4.1 Personal information will be collected only for a lawful purpose connected with and necessary for a Fastmount activity. Information will be collected directly from the individual concerned unless it is publicly available or the individual concerned authorises collection of the information from someone else.
4.2 We receive information from the devices that you use to access Fastmount websites, including your IP address and User Agent (a small piece of data that indicates what your browser software is and what version it is). When you visit our website we may use session cookies to store information in order to provide a more secure and faster service and for marketing purposes on the Fastmount websites.
4.3 You are free to block or delete these cookies – however functions on the website may not work. Please see below more information on our use of cookies.
We cannot collect your name/email/phone details automatically.
4.4 Fastmount uses Google Analytics (which collects your browser identifying information when visiting Fastmount site) to see page views and browsing activity on Fastmount’s website. This is used for the purpose of improving the usability of our website.
4.5 Fastmount uses Facebook (which collects browser identifying information when visiting the Fastmount site) for more targeted advertising.
4.6 You are free to consent or withdraw consent from this tracking on Fastmount.
Google and Facebook can not supply your name/email/phone details to us and we do not supply your personal details to Google or Facebook
4.7 Fastmount does not accept information from people under the age of 16.
5. How we use and store your information
5.1 We use your personal information to fulfil contracts with you, to contact you about your account, to improve our customer service, to meet our legal obligations and to detect and prevent security breaches or fraud. We use additional information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our market.
5.2 We store your IP address and User Agent on our web servers and backups for the purpose of fraud prevention and system debugging.
5.3 We store your personal details from requests for CAD files, samples and technical advice on our email and we may send these details to your nearest Fastmount distributor in order to fulfil your request. These distributors may be in the same country as you or a different country.
5.4 We store personal information relating to product orders on our CRM system and backups for the purpose of fulfilling customer orders.
5.5 We store personal information from subscriptions to our newsletters and product updates on Hubspot.
5.6 Information collected by Google and Facebook is stored by them and used for marketing and retargeted advertising.
5.7 Fastmount does not sell or rent your personal information to third parties.
5.8 We release account and other personal information only when we believe release is appropriate to comply with law, enforce or apply our terms and conditions or protect the rights, property, or safety of Fastmount or others.
5.9 We protect your personal information from loss and unauthorised access by security measures including data encryption, password protected authentication and physical access controls.
5.10 If you place an order by logging into our website it is important for you to protect against unauthorised access to your personal information by ensuring that you log off when you have finished visiting Fastmount and by not sharing your password with others.
6. How long we store your information
6.1 In order to protect our IP rights we retain some personal information for up to 20 years. This applies to contact information relating to product enquiries and sales.
6.2 We delete other sources of information as follow:
(a) Database backups: after 60 days
(b) Web server logs: after 30 days
(c) Google Analytics : 25 months
(d) System logs: 180 days
7. Your rights to access and correct your information
7.1 You can ask us to provide you with information we hold about you and request corrections to it at any time. There may be a charge for providing this information, but we will let you know if this is the case before we provide you the information.
7.2 Fastmount will take all reasonable steps to ensure that the information it holds is accurate, up to date, complete and not misleading.
7.3 Fastmount will ask you to reconfirm your details from time to time to ensure ongoing consent to the use of personal data.
7.4 You can unsubscribe from our marketing database by clicking on the link in any marketing email that you receive from us.
7.5 If you would like to see the information we hold about you or request a correction, please contact us at info@fastmount.com
8. Disclosure of your information
8.1 Fastmount will generally only disclose your personal information in circumstances where it is being disclosed for the purposes it was collected, or you have authorised the disclosure. There may be some circumstances (eg. to lessen a threat to public or individual health and safety or to assist with law enforcement) where we may also disclose information. Where reasonably practicable, information disclosed will be anonymous.
9. Cookies
9.1 Our site is able to place a Cookie on your computer or IT system.
9.2 We may use this information to help us identify you, to personalize your experience when you visit our site and to provide you advertisements for our services when you visit ours or third party websites.
9.3 You can stop Cookies being placed on your computer or IT system by changing the settings for your internet browser. Please note that some of our site’s features will not work without Cookies.
9.4 In addition, our site may use a third party Cookie such as Google Analytics for display advertisers, including the following features:
(a) Google display network impression reporting – this gives us additional insight as to who has viewed our paid advertising on other websites. This will help us optimise and tailor our advertising.
(b) DoubleClick Platform integrations & Remarketing with Google Analytics – the integrations between both our web analytic and paid advertising platforms together to give us additional insight. This allows us to tailor our advertising to ensure the right types and offers are shown to you while you are using the internet outside our Site.
(c) Google Analytics Demographics and Interest Reporting – which gives us insight into behaviour information relating to visitor age, gender and organisation type and industry.
(d) Interests on an anonymous and aggregate level. This will help us to understand browsing behaviour to give you a better experience whilst visiting our Site.
(e) Cookies are used to analyse your use of our Site and to serve ads when you visit our Site. The information we collect and share with third parties through cookies is aggregated and therefore anonymous (it does not include personal information which is likely to identify you). The information may be used to serve you ads in relation to our products when you visit our Site and third party websites. You can access information about Google’s Privacy Policy here.
(f) While we recommend that users enable cookies on their browsers in order to enjoy all the features of our Site, the decision remains in the hands of the user. Most browsers allow you to control management of cookies, this will be different depending on each user’s PC – refer to your browser help menu for further information.
10. Third Party, Internet and Advertising Links
10.1 Some Fastmount advertisers may request information directly from users, or link to sites that do so. Fastmount™ Ltd has no control over its advertisers’ privacy policies, and encourages users to review such policies prior to submitting any personal information to them.
10.2 Fastmount may contain non-advertising links to a variety of third party sites to enhance the customer experience. Fastmount has no control of either the content or privacy policies of such sites, nor should such links be considered an endorsement of these sites except where otherwise noted.
10.3 We share information about your use of our site with our social media and advertising service providers, including Facebook, for targeted advertising purposes.
10.4 Fastmount, like most large websites, uses a counting system to collect information, such as the number of visitors per day or the number of pages requested per day. To do this, Fastmount has a small piece of Google code on each page which counts these statistics. This enables us to better understand how our website is used, and how you found our website
11. Complaints
11.1 We take compliance seriously. To report a breach you will need to complete a privacy complaint form, and send it to the privacy officer. The privacy officer will meet with you to discuss the process for dealing with your complaint.
11.2 Any suspected or known breaches of the privacy will be investigated by the privacy officer, who will take appropriate action to prevent any further breach and minimise impact.
11.3 Where any breach of personal privacy has the potential to cause embarrassment or harm, the affected individual will be advised of the breach and supported to minimise impact, and Fastmount will seek to agree a remedy acceptable to the individual.
11.4 Should there be a deliberate breach of the privacy of a person, the person in breach will be considered to have committed serious misconduct and may be subject to disciplinary procedures up to and including dismissal. They may also be subject to the terms of the Act.
11.5 You can also make a complaint directly to the Privacy Commissioner. The Commissioner will either investigate the complaint or decide to take no action, following the rules set out in the Act. The privacy officer will assist the Privacy Commissioner in any investigation.
12. Changing this policy
12.1 We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changing an updated policy on our website. Any changes we make apply from the date we post it on the website.
12.2 If you have any questions about our privacy policy, email us at info@fastmount.com